Job Description
Overview Supervises the administrative and clinical operations for a Behavioral Health Services (BHS) program, to ensure the quality and appropriate utilization of services are provided consistent with an interdisciplinary team approach to the delivery of care and are aligned with VNS Health's strategic goals and objectives. Works under general supervision.
• Organizes various program components, including triage and case assignment procedures, new referrals, liaison activities, and staff scheduling to insure adequate coverage at all times.
• Communicates program policies and procedures to staff. Ensures compliance with policies and procedures and takes corrective action, as necessary, to address deficiencies.
• Oversees the maintenance of updated case records for team through established program and funder platforms. Coordinates electronic communication throughout all provider databases, as needed. Maintains case records in accordance with Care Management policies/procedures, as well as VNS Health, city, and state standards and regulatory requirements.
• Ensures appropriate record keeping of client information (i.e. consents, completion of documentation), care management interventions, and individualized services/wellness plans to meet quality standards. Follows up as needed.
• Maintains volume and productivity sufficient to meet program standards, deliverables and contractual requirements.
• Oversees compliance of quality and performance indicators and supervises staff to achieve goals.
• Tracks/monitors client progress and outcomes for staff assigned to the team and produces/maintains detailed reports for all data pertinent to the program.
• Works with staff to coordinate, collaborate, and follow-up on linkages made with clients and community-based service providers to ensure continuity of care. Promotes cooperative working relationships with outside providers. Participates in planning meetings with service providers to coordinate service plans on behalf of staff and clients.
• Participates in program audits. Ensures accuracy and clinical competency for client services as required by the program, audits and general record keeping.
• Ensures established program financial targets are consistently met in all categories.
• Educates and supervises team regarding client safety issues when in the field visiting with clients.
• Plans and maintains 24 hour/7 days a week on-call coverage schedule and performs on-call duties, as needed.
• Participates in interdisciplinary team meetings, individual and group supervisory meetings and required training.
• Represents VNS Health on internal and/or external committees in the community when requested.
• Investigates complaints registered by clients; completes Incident Reports and other client safety and quality reports within required time frames.
• Identifies intra-team problems and recommends resolutions, including additional training and/or counseling of team members.
• Assists or provides direct supervision and evaluation of interns as deemed appropriate by program management.
• Performs all duties inherent in a supervisory role. Ensures effective staff training, interviews candidates for employment, evaluates staff performance and recommends hiring, promotions, salary actions, and terminations, as appropriate.
• For Mobile Crisis:
• Participates in after-hours triage for screening referrals as needed.
• Conducts field visits a clinical member of the Mobile Crisis team.
• Participates in special projects and performs other duties as assigned.
Qualifications Licenses and Certifications: Valid New York State driver’s license may be based on program needs preferred
For Health Home, CCM and Wellness : Current license and registration to practice as a Social Worker, Psychologist, Marriage and Family Therapist, Mental health Counselor or other related license in New York State preferred
For Children’s Health Home Program: Child and Adolescent Needs and Strengths New York (CANS) certification. Must complete necessary training to administer the CANS NY assessment in the UAS system within 60 days of start date preferred
Education: Master's Degree in Social Work, Education or related field from an accredited college or university required
Work Experience: Minimum three years of experience in a community mental health setting required
Minimum of one-year of supervisory experience required
Effective oral, written and interpersonal communication skills required
Proficient with personal computer skills including Microsoft Word and Excel required
Crisis intervention experience preferred
For Children’s Services: Prior experience in working with children and adolescents required
Pay Range USD $70,200.00 - USD $87,700.00 /Yr.
About Us VNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us — we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.
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