Job Description

GRADE ASTD7|ASTD0007

LOCATION OF POSITION

MDH - Division of Vital Records 6764-B Reisterstown Road Baltimore, MD 21215

Main Purpose of Job

The main purpose of this position is to provide vital records for birth, death, marriage and divorce verification certificates for customers agencies and other Stakeholders. This position includes general clerical work, data entry, record retrieval/filing, strong computer skills, working in Work Order Management System (WOMS). Other duties include processing applications in system, direct contact with in-person customers and agencies, recording money, applications, documentation in WOMS, determining eligibility and entitlement for vital records, and handling delivery of records to customers. This position provides support to customers, resolving their issues, answering questions and ensuring support to customer satisfaction. Additionally, this position maintains knowledge of vital record rules, COMAR laws and State regulations. This position provides both internal and external customer services that meets or exceeds the Customer Services standards set forth by the Department in line with the Governors Customer Service initiative.

MINIMUM QUALIFICATIONS

Education: Completion of the eighth grade.

Experience: One year experience performing clerical duties in an office environment.

Notes:

1. Additional experience performing clerical duties may be substituted on a year-for-year basis for the required education.

2. Graduation from an accredited high school or possession of a high school equivalency certificate may be substituted for six months of the required experience.

3. Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, data base, graphics presentation, proofreading, or office etiquette may be substituted for six months of the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical or Office Services specialty codes in the Clerical Support field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

The desired candidate should possess the following:

• Experience providing accurate and efficient customer service (internal and external) through strong attention to detail
• Experience with court findings and documentation
• Ability to retain information and produce work in a timely and accurate fashion
• Bilingual

SELECTION PROCESS

Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview).

Complete applications must be submitted by the closing date. Information submitted after this date will not be added.

Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.

Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

BENEFITS

STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application (and supplemental questionnaire) may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. Paper application materials must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.

If additional information is required, the preferred method is to upload. If you are unable to upload, please fax the requested information to 410-333-5689. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division at 410-767-1251.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov.

Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.

Job Tags

Work at office

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