Job Description

About Adaptiva

Adaptiva is a Gartner-recognized Leader in the Endpoint Management market.

We are a small, high-performance team, playing at the top end of this rapidly expanding market (TAM: $50B+, CAGR: 11%). Our customers include some of the world’s biggest and most respected companies, who rely on our technology to manage vast fleets of computers in their global environments. Our largest deployment scales to 450,000 devices in a complex worldwide network spanning 17,000 locations.

We provide a fast-paced and collaborative environment where driven, intellectually curious professionals come together to do the best work of their lives while growing quickly alongside the company.

Our success is fueled by a set of four core values: Integrity, Excellence, Work Ethic, and Dignity of Labor.

As we scale, we are expanding our team to bring our highly differentiated Agentic AI product suite to market, capitalizing on a significant first-mover advantage. For the right candidate, this represents a rare opportunity to help shape a category-defining company while accelerating their own professional trajectory.

We offer an industry-leading benefits package, including 100% company-paid health insurance, performance-based bonuses, a 401(k) retirement plan, and generous stock options that allow employees to participate in the company’s long-term success.

About This Role

We’re looking for a curious, collaborative, and proactive team player to join our team. This role is perfect for someone who thrives in a cross-functional environment, takes pride in delivering high-quality, user-focused documentation, and enjoys translating complex technical information into clear, approachable content. To be successful, the candidate must utilize our products in a laboratory environment to develop subject matter expertise and subsequently leverage this knowledge to create comprehensive documentation for customer success.

You’ll work closely with engineering, product, and customer success teams to support users—primarily IT system administrators and security professionals—by creating documentation that’s accurate, insightful, and easy to navigate. You should have a strong understanding of enterprise technical environments and be comfortable working with modern documentation platforms.

Responsibilities

In this role, you will:

• Create, edit, and manage technical content including tutorials, how-to articles, onboarding materials and troubleshooting content.
• Collaborate with the team to gather insights and ensure technical accuracy.
• Actively use our products to support the technical writing process and become a deep expert on the solutions.
• Proactively identify content gaps, advocate for users, and improve documentation workflows.
• Stay nimble and adaptable in a fast-paced environment, embracing new tools and technologies.
• Help shape documentation strategy with a strong emphasis on user needs and usability.

What we’re looking for:

• Technical writing experience for software products.
• Ability to understand complex technical topics and communicate them clearly and concisely.
• A natural curiosity and eagerness to explore new technologies.
• A solid understanding of enterprise IT and security environments.
• Strong collaboration and communication skills.
• Attention to detail and commitment to quality.

Requirements

We are seeking a proactive, self-starting individual with the following qualifications:

• 5+ years of experience in software engineering documentation and/or
• 5+ years of experience creating written technical content for software products.
• Eager to acquire knowledge of new products and develop expertise in their use.
• Strong technical background in addition to writing skills.
• Comfortable working with changing priorities and taking a hands-on approach to learning.
• Enthusiasm about working on-site in our Kirkland office.

Desired experience:

• Familiarity with the needs of enterprise IT and security teams.
• Understanding of Windows, Linux, and MacOS endpoint management.
• Experience with Git, GitHub, Markdown, Microsoft Office suite.

How To Apply

Please submit your resume and cover letter in PDF format to careers@adaptiva.com.

The annual base salary range for this position is $90,000 – $110,000, depending on experience and qualifications.

We do not provide visa sponsorship for this position and participate in E-Verify for work authorization.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or other legally protected status.

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