Job Description:
Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.
When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.
Where Your Career is a Force for Good!
Shift Information: 8:30 AM - 5:00 PM, Monday - Friday (HYBRID)
Hourly rate: $18.03 an hour + Shift Differential (+$1.75 after 3pm, +$2.75 on weekends)
Responsibilities
1. Coordinate autologous donations, including screening calls, triaging requests, coordinating blood freeze orders, obtaining donor medical clearance, arranging payments, etc.
2. Provide detailed information to patients requesting autologous and/or directed blood donations and educate donors about donation requirements, products and shelf life.
3. Prepare and ensure the proper distribution of donor and patient autologous/directed donor packets.
4. Administer health history screenings for patients, referring questionable histories to the supervisor.
5. Schedule the patient following established scheduling guidelines and refer any scheduling problems to the office supervisor for resolution.
6. Liaise with physicians' offices, transfusion service personnel, other regions, etc. to provide information on deferrals, changes in orders, etc. in a timely manner.
Scope
Full knowledge of job. Substantial acquaintance with and understanding of general aspects of the job. Contact within department and occasionally outside of organization.
Qualifications
Education: High School or equivalent required. RN/LPN, medical assistant training or equivalent experience preferred, with current state licensure as required.
Experience: Minimum 3 years of related experience or equivalent combination of education and related experience required. Documented satisfactory performance in previous level within the job family or the equivalent experience required.
Management Experience: N/A
Skills & Abilities: Ability to work on a team. PC skills required. Excellent verbal communication skills required. Ability to interact with difficult patients, physician office personnel, etc. Excellent customer service skills essential. Excellent organizational skills required.
Travel: Some travel may be required.
**Bilingual is helpful**
*Combination of candidate's education and general experience satisfies requirements so long as the total years equate to description's minimum education and general experience years combined (Management experience cannot be substituted).
Physical Requirements
Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer, applicable software, and office equipment for sustained periods of time. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.
BENEFITS FOR YOU:
We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.
Medical, Dental Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting at 15 days a year; based on FLSA status and tenure
Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
401K with up to a 6% match
Paid Family Leave
Employee Assistance
Disability and Insurance: Short + Long Term
Service Awards and recognition
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.
The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.
AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce.American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.
Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.
To view the EEOC Summary of Rights, click here: Summary of Rights
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