Service Delivery Manager (Boca Raton) Job at SONDA, Boca Raton, FL

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  • SONDA
  • Boca Raton, FL

Job Description

SONDA is the largest IT services provider in Latin America, a leader in systems integration, support, and IT outsourcing. With nearly 50 years of experience, the company continues to expand globally, with a strong and growing presence in the United States.

We are looking for a Service Delivery Supervisor to oversee service operations, ensuring high performance, availability, and customer satisfaction, supporting one of our key U.S. clients. This role plays a key part in managing incidents, coordinating teams, and ensuring service excellence.

Key Responsibilities

  • Monitor server and network capacity to ensure service continuity
  • Manage incidents and service requests from intake to resolution
  • Ensure adherence to service processes and operational procedures
  • Act as the main point of contact for service-related matters
  • Coordinate with technical teams to resolve issues efficiently
  • Drive service improvements and ensure customer satisfaction

Requirements

  • Strong understanding of IT service delivery and operations
  • Experience with incident management and service lifecycle processes
  • Excellent problem-solving and decision-making skills
  • Strong communication and stakeholder management abilities
  • Ability to manage multiple priorities in a dynamic environment

Certifications (Preferred)

  • ITIL Foundation or higher

Languages

  • Advanced English required
  • Intermediate proficiency in Spanish and/or Portuguese is preferred.

Job Tags

Part time

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