Job Description
Job Description
Job Description
Benefits:
- Bonus based on performance
- Employee discounts
- Opportunity for advancement
- Paid time off
LOVE WHAT YOU DO At Waxing the City, we are passionate about helping our clients look and feel their best. Salon Managers are true leaders paving the path to success for our Estheticians (Cerologists) and the overall business. From creating a unique experience for our clients to providing ongoing coaching to the service providers to managing the needs of the business. Developing a team starts with morning Huddles to get the day started, weekly 1:1s to create and track goals, create a learning environment that allows our Salon Coordinators and Cerologists become their best by celebrating accomplishments and recognizing areas of opportunity to improve upon. We hire Salon Managers who will share our commitment to providing a caring culture and welcoming atmosphere not found anywhere else. Being a part of Waxing the City means you are part of something bigger youre a part of improving the self-esteem of the world.
We are seeking an individual who has Franchise management experience. This person must champion the careers of our Cerologists and business to success. This person must thrive not only on running day-to-day operations but helping the business to grow. This person must be able to confidently manage all aspects of the business from client service, human resource management, local marketing/PR, inventory, and fiscal accountability. This person must be passionate about the beauty industry, detail-oriented, engaged in ongoing learning, and enthusiastic about the local community the Salon serves.
SUMMARY: The Assistant Manager position is responsible for all day-to-day operations, management and responsible for leading a team to deliver the ultimate client experience.
The Assistant Manager will work closely with owner(s) to help oversee human resource management, public relations/marketing, customer service/relationship management, and fiscal accountability. This position requires accessibility, including first point of contact 24 hours/day, 7 days/week.
ESSENTIAL FUNCTIONS: - Client Acquisition, Client Experience, Client Retention
- Inventory Management
- Local Marketing, Community Engagement, Local Salon Social Media, and Public Relations
- Staff Recruitment, Hiring, Management, Development and Retention
- Salon Upkeep this includes but is not limited to the following: managing cleaning checklist in accordance to the Board of Cosmetology for the treatment rooms & front lobby area. Identifying & reporting any broken or unsafe equipment in the Salon to ensure the safety or employees and clients.
- P&L Management
- Execution of System-Wide Promotions and Club Orange Loyalty Program Growth and Retention
- Manage staff training
ROLE SCOPE AND COMPLEXITY: This role ensures that the business is running at maximum efficiency, the client experience is delivering on expectations and goals, the staff is receiving applicable training and development, and the business is operating at a profit.
The Salon Assistant Manager is responsible for oversight of operating according to the laws of the State and that all employees (Cerologists) have the appropriate licenses, abilities to perform the duties assigned, and is adept at delivering a high-end client experience.
MINIMUM QUALIFICATIONS REQUIRED: - Franchise Management experience
- Georgia Licensed Esthetician or Cosmetologist
- 2-year degree or 5 years of Management experience
- Effective leadership skills
- Excellent written and verbal communication skills
- Ability to motivate a team to deliver a superior client experience
- Exceptional Customer Service
- Ability to juggle multiple priorities and deliverables simultaneously
- Detail Oriented
PREFERRED: - 4 year Degree
- 5 years business and staff management
- 5 years beauty industry/salon experience
- 3+ years franchise management experience
Job Tags
Local area, Day shift