Job Description

• Product Owner – Customer Portal
• Location: Irving, TX 75038 (Onsite/Monday - Ffriday)
• 6-month Contract to Hire as a W2 employee of Talent Groups.

Overview

We are seeking an energetic and detail-oriented Product Owner to support our client in Irving, TX. This role will be responsible for translating user demand into a clear product vision and strategy for features within a Customer Portal platform .

You’ll act as the bridge between business stakeholders, field teams, and engineering—ensuring that customer needs are translated into actionable priorities and delivered effectively. This is a highly collaborative role with strong visibility across IT leadership, scrum teams, and end users.

Key Responsibilities

• Own and evolve the product vision for the Customer Portal, aligning business goals with user needs
• Translate stakeholder demand into a well-defined, prioritized product backlog
• Write clear user stories with acceptance criteria, documentation, and mockups as needed
• Lead and actively participate in Agile ceremonies (sprint planning, backlog refinement, reviews, retrospectives)
• Partner closely with engineering teams to guide UX and workflow decisions, balancing usability and technical feasibility
• Plan and coordinate User Acceptance Testing (UAT) and support release validation activities
• Act as a key point of contact for super users—triaging issues, gathering feedback, and driving enhancements
• Collaborate across IT teams (scrum teams, infrastructure, training, etc.) to manage dependencies and ensure successful delivery
• Continuously improve processes, backlog quality, and delivery outcomes
• Develop and maintain product roadmaps aligned to short- and long-term strategy
• Incorporate feedback from customers, leadership, and stakeholders into product direction
• Drive product adoption through communication, training, and rollout support
• Define and track KPIs to measure performance, engagement, and adoption
• Support release planning, including feature readiness and go-live coordination
• Monitor delivery progress and proactively escalate risks or issues

Required Qualifications

• Bachelor’s degree (or equivalent practical experience)
• 5+ years of experience as a Product Owner or similar product-focused role
• Experience delivering customer-facing digital products (eCommerce platforms, portals, or web applications) end-to-end
• Strong experience working in Agile environments (Scrum, Kanban)
• Proven ability to manage and prioritize a product backlog effectively
• Excellent communication skills with the ability to engage both technical and non-technical stakeholders
• Strong organizational, time management, and prioritization skills
• Analytical mindset with strong problem-solving capabilities
• Ability to influence and lead without direct authority

Preferred Qualifications

• Experience in wholesale distribution or similar industries
• Familiarity with tools such as Azure DevOps and Confluence
• Experience with multi-tenant eCommerce platforms
• Exposure to Salesforce-based site development

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