Job Description

Part-Time Scheduler & Administrative Assistant Woofie's of Annapolis is looking for a Part-Time Scheduler & Administrative Assistant to support our growing pet care business. If you're an organized, tech-savvy multitasker who loves animals and interacting with people, this is a great opportunity to join a passionate, community-focused team. At Woofie's of Annapolis, we specialize in personalized, pet care including mobile grooming, pet sitting, and dog walking. Our mission is to treat every pet like family and provide the highest level of convenience, care, and reliability to our clients. As our Part-Time Scheduler & Administrative Assistant, you'll support the day-to-day operations of our business, focusing on client service, team scheduling, and internal coordination. Responsibilities include: Respond to client phone calls, emails, and inquiries in a timely and professional manner Schedule and reschedule appointments using pet care scheduling software Manage calendars and coordinate schedules for groomers and pet sitters Maintain organized client records and communication Assist with billing, pricing estimates, and service questions Post and monitor social media content and respond to comments Ensure all services are assigned and completed as scheduled Support team members with logistics, updates, and service instructions Assist with occasional pet care visits (optional, but preferred) Perform other administrative tasks as needed We're looking for someone who is: Organized, detail-oriented, and problem solver A strong communicator comfortable proactively answering and making phone calls and reviewing and responding to emails and text messages Comfortable with managing logistics in a fast-paced environment with many moving parts Tech-savvy , with the ability to quickly learn and use scheduling and business platforms (e.g., Outlooks Excel, Word, scheduling and social media tools) A natural problem solver who can thrive in a fast-paced, dynamic environment Passionate about pets and enjoys working with people Requirements: 2 to 4 years of administrative or customer service experience (mobile scheduling experience is strongly preferred) 2+ years of data entry experience Ability to think critically and calm under pressure Excellent verbal and written communication skills High attention to detail and ability to manage multiple priorities Reliable and professional with a positive attitude Comfortable working remotely with occasional in-person tasks Available to work at least one weekend day per week and potential evenings Own a smartphone and computer with internet access Reliable transportation (occasional local travel may be required) Must live in Annapolis, Arnold, Edgewater, Severna Park, Pasadena, Gambrills, or nearby area Compensation: $18.50 - $20.00 per hour

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