Job Description

Assistant Center Manager

The Assistant Center Manager helps the Center Manager run the day-to-day operations of this retail location. He or she may be required to open and close the center, help manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses, and contribute to weekly and monthly reports developed by the Center Manager and provided to the franchise owner. The Assistant Center Manager is involved with profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

The ideal candidate has a high school diploma or GED (college coursework or a degree preferred), one year of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to listen, follow, lead, and help the Center Manager attain defined targets. He or she must have a dynamic personality and must be able to help motivate a team to optimize performance. This is a part-time position, and candidates must be willing and able to work a flexible schedule of 25 to 30 hours per week that may span Monday through Saturday.

Experience

While a high school diploma is required, prior retail experience, ideally with supervisory experience, is preferred.

Skills

• Communication: Strong verbal and written skills are essential for interacting with customers and staff.
• Customer Service: The ability to provide excellent service and handle customer inquiries and issues is crucial.
• Organization: You'll need to be organized to manage daily operations, scheduling, and inventory.
• Team Management: The assistant manager will likely be involved in training, scheduling, and motivating the staff.
• Computer Skills: Proficiency in using computer applications, including Microsoft Word, Excel, and potentially QuickBooks, is important.
• Knowledge: Understanding of shipping procedures, printing processes, and retail operations is essential.

Responsibilities

• Managing day-to-day store operations, including opening and closing.
• Assisting with customer service, shipping, and printing.
• Helping to manage staff productivity and performance.
• Possibly involved in financial reporting, inventory management, and ordering.

The ability to lift and handle packages (potentially 50-75+ pounds) is required.

Additional Traits

• Reliability and responsibility are key, as you'll be a key part of the store's operations.
• An outgoing personality and a positive attitude are beneficial for interacting with customers and staff.

Understanding the Role

It's important to understand what's expected of you, including communication, problem-solving, quality of work, and escalation management.

Developing Skills

Continuously learn about your department, take business courses, and explore opportunities to go above and beyond.

Being Reliable and Available

Be on time, dress professionally, and be prepared to work when others are unavailable.

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