Member Services Rep/Backup Fitness Instructor (Missouri City) Job at Houston Fitness Partners, Missouri City, TX

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  • Houston Fitness Partners
  • Missouri City, TX

Job Description

Back Up Fitness Instructor

Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers with over 2,600 clubs and growing! Its mission is to provide a high-quality experience in a welcoming, non-intimidating environment called the "Judgment Free Zone." Houston Fitness Partners is a leading independently owned franchisee of Planet Fitness. You'll be joining a team that values: people, fun, honesty, accountability, and drive.

Essential Duties & Responsibilities:
  • Greet members/guests as they enter and exit the club with confidence, high-energy, and professionalism.
  • Anticipate member's/guest's need and respond promptly by delivering efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
  • Answer phones promptly and in a friendly manner. Assist callers with knowledgeable and accurate information during their inquiries.
  • Utilize strong communication and problem-solving skills to resolve customer concerns, ensuring a positive experience.
  • Perform prospective member calls and tours; assessing their membership needs.
  • Execute retail transactions with accuracy and drive sales goals.
  • Regular, consistent cleaning and sanitizing of the club and equipment for up to 50% of the shift.
  • Ability to answer questions regarding business procedures and policies accurately and in a customer-friendly way.
  • Subject to work at any Planet Fitness location within Houston Fitness Partners franchise.
Backup Duties:
  • Conduct the Planet Fitness group fitness program PE@PF and design simple workout programs as requested and provide coverage for other Fitness Instructors in the area.
  • Gain new and current members to join fitness classes.
  • Enforce a safe workout environment for members at all times.
Minimum Skills:
  • Superior customer service skills, preferably 6-12 months of face-to-face customer service experience.
  • Self-starter who takes initiative with minimal direction and supervision.
  • Must be punctual and dependable with a solid work ethic.
  • Basic computer proficiency and ability to manage multiple responsibilities.
Minimum Qualifications:
  • Must be 18 years of age or older.
  • High school diploma/GED equivalent required.
  • Ability to pass a background check.
  • Willing to become CPR/AED Certified prior to gaining employment and maintain your certification while employed.
  • Must hold a current Nationally Certified Training Certificate and maintain your certification while employed.
Physical Demands of the MSR/Backup Fitness Instructor:
  • Continual standing and walking throughout the club to accomplish tasks during shift.
  • Must be able to lift up to 50 pounds.
  • Will encounter toxic chemicals during shift.
  • Frequent cleaning and sanitizing of equipment and facilities.
  • Some bending, twisting, and reaching are required to accomplish tasks.
Benefits of Joining Our Team:
  • Medical, Dental, and Vision Insurance for Full-time staff (work a minimum of 30 hours per week).
  • 401(k) plan eligible after 12 months of employment.
  • Free PF Black Card gym membership.
  • Opportunities for growth.

Job Tags

Full time, Shift work

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