Job Description

Loss Prevention Investigator

Build Your Career with Ashley

Loss Prevention Investigator

Grow your career by working with a team that is committed to keeping our organization safe. From building security to emergency response, you'll proactively search for ways to improve our processes and systems.

Investigations & Case Management

Conduct thorough investigations into suspected theft, fraud, inventory shrink, mis-shipments, or other loss-related incidents.

Gather, analyze, and preserve evidence including CCTV footage, access-control data, inventory records, and witness statements.

Interview employees, drivers, contractors, and witnesses using professional interviewing techniques.

Prepare detailed written reports, case files, and evidence summaries for internal use and potential legal action.

Maintain confidentiality and ensure integrity of all investigations.

Operational Audits & Compliance

Perform routine and targeted audits of distribution center processes such as receiving, picking, packing, shipping, returns, and transportation.

Identify process gaps, security vulnerabilities, and non-compliance with company policies or regulatory standards.

Partner with operations leadership to recommend corrective actions and preventive measures.

Monitor adherence to physical security protocols (CCTV, alarms, access control, seal integrity, trailer checks, etc.).

Loss Prevention Programs

Support loss prevention initiatives, awareness training, and educational programs for staff and supervisors.

Analyze shrink trends, exceptions, and data patterns to identify areas of risk and emerging issues.

Assist in developing and implementing procedures to reduce shrinkage, improve inventory accuracy, and enhance asset protection.

Collaboration & Communication

Build strong partnerships with distribution center management, HR, safety teams, transportation managers, and corporate loss prevention staff.

Work with local law enforcement on criminal cases, subpoenas, evidence handling, and prosecution when required.

Deliver clear communication and follow-up on investigation outcomes, audit findings, and risk mitigation strategies.

Qualifications

Required

Experience in loss prevention, investigations, asset protection, security, or related field (retail or distribution preferred).

Strong investigative and interviewing skills (e.g., Wicklander-Zulawski or Reid method preferred).

Ability to analyze data, identify trends, and handle complex information.

Strong written and verbal communication skills.

High integrity, sound judgment, and ability to handle sensitive matters discreetly.

Proficiency with security systems (CCTV, access control, incident management software) and MS Office tools.

Ability to work flexible hours, including occasional nights, weekends, and travel between facilities.

Preferred

Experience in distribution/warehouse operations, supply chain, transportation, or logistics.

Knowledge of OSHA, workplace safety, and compliance requirements.

Certification in LP (Asset Protection) or criminal justice background.

At Ashley, we're more than a businesswe're family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We're problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for status quo. It's the reason we're always searching for better ways to delivering an exceptional customer experience. That's why Ashley Furniture is #1 in our industry.

Our Core Values

Honesty & Integrity

• Without hesitation, uses candor and is direct in communication
• Is tough-minded in working in and meeting the demands of reality
• Always tells the truth and follows through on commitments

Passion, Drive, Discipline

• Enjoys working hard and pursues work with energy, drive, and willpower to finish
• Is disciplined in developing consistency into work processes
• Is focused and relentless in achieving goals

Continuous Improvement/Operational Excellence

• Fights to take costs and waste out of the system
• Seeks to understand "why" something works the way it does, and through study and improvement determines how to better all processes and systems
• Strives for more in all areas of work by developing measurements, setting goals, and then working on ways to exceed goals through problem-solving methods that look beyond the obvious

Dirty Fingernail

• Does not rely on reports to run the business, but rather goes to the work that is being done and sees if the work is being done right for him/herself
• Has an insatiable curiosity and takes a "Go and See" approach to understand the current state of the business and the competitive realities
• Takes a hands-on approach to tackle problems and demonstrates critical thinking through use of effective questioningasking the 5 "Whys"

Growth Focused

• Understands the customer's needs and wants, then challenges current ways of doing business that inhibits growth and organizes work to meet those needs
• Is competitive by studying the competition and is aggressive in looking for ways to beat them
• Strives to be the BEST by improving the quality of processes, reducing costs, doing more business, being profitable, and growing the business

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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