Infrastructure Service Delivery Manager Transformation Manager < The Transformation Manager will lead end-to-end transformation initiatives across enterprise environments driving modernization automation service maturity uplift and cost optimization. < Also support as single point of leadership onsite owning BAU governance transformation execution stakeholder management and value realization. < Key Responsibilities < < Define and execute network transformation roadmap aligned to business outcomes resiliency performance security cost efficiency. < Drive shift left automation and zero touch operations across network services. < Lead modernization initiatives such as SDWAN Cloud Networking Secure Remote Access Network Observability and AIOps. < Partner with Architecture Security EUC and Cloud teams to deliver cross tower transformation. < Establish standardized runbooks SOPs and operating models for network support. < Improve incident problem and change effectiveness through ITIL aligned practices. < Proactively manage risks issues and escalations ensuring swift resolution. < Provide clear executive ready updates on service health and transformation progress. < Support QBRs renewal discussions and value articulation. < < Required skills < < Strong experience managing large Infrastructure Managed Services engagements. < Proven track record in service transformation and operational improvements. < Handson experience running BAU transformation hybrid delivery models. < Strong knowledge of ITIL based service management and governance. < Strong onsite presence and executive communication skills. < Ability to influence without authority across multiple stakeholders. < < Exp and Qualifications < < 12-15 years of experience in Infrastructure Managed Services delivery. < 5 years in onsite delivery leadership and or transformation roles. < Experience in financial services or regulated environments is a plus. < Hartford - Connecticut - USA12 - 15 Years10R28-Apr-2026NACTIVE1459056 Mandatory Skills : Project Governance, Project Planning, Transformation
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