Job Description
What this Job Entails:
Scope:
- Follows established procedures on routine work
- Requires detailed instructions
Your Roles and Responsibilities:
- Gather and maintain project requirement lists.
- Provides weekly project updates including action item updates.
- Schedules and coordinates project reviews and follows up on assigned actions.
- Effectively and accurately communicate status to the project team.
- Assist with maintaining and monitoring project plans, project schedules, work hours and expenditures.
- Assists with identifying project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.
- Takes part in organizing, attending and participating in stakeholder meetings.
- Documents and follows up on important actions and decisions from meetings.
- Collaborates with various regional teams responsible for project resources and ticket resolution.
- Assists with daily monitoring of the ticketing system, reassigning tickets where required.
- Produces regular reports as required.
- Assists with identifying trends or recurring problems and escalates to management for resolution.
- Assists with locating and defining new process improvement opportunities.
- Helps to develop and maintain knowledge and skills and keep up-to-date with new processes and procedures.
- Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.
- Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
- Associate's degree (A.A) or equivalent from two-year college or technical school and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
- Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.
- Familiarity with Microsoft Excel and Google Suite
- Excellent Communication skills, both verbal and written
- Proactive attitude and dependable
- Excellent customer service skills
- Ability to work both within a team and independently
- Ability to multitask and prioritize workload
- Ability to use good judgment, as well as problem-solving and decision making skills
- Ability to maintain confidentiality and professional decorum
Preferred Qualifications:
- Understanding or previous experience with ticketing systems and/or project management system
- Understanding of or previous experience in a technology driven environment
Physical Demand & Work Environment:
- Must have the ability to perform office-related tasks which may include prolonged sitting or standing
- Must have the ability to move from place to place within an office environment
- Must be able to use a computer
- Must have the ability to communicate effectively
- Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Job Tags
Work at office