Job Description

Maintenance Guest Service Representative

The Maintenance Guest Service Representative is responsible for maintaining the general appearance of the building(s) and grounds in accordance with the hotel's Maintenance manual and inspection requirements. This position is critical to ensure quality service to our guests and upholding hotel standards while working with members of the hotel team, maintaining room quality as well as the safety and security of the hotel.

Duties and Responsibilities:

Maintain positive guest relations at all times and understand guests' service needs. Using the hotel's set expectations and processes, follow directions thoroughly to monitor and maintain operation, cleanliness, sanitation, safety, and organization of guest rooms and other areas. Maintain inn landscaping, parking lot, grounds, and appearance of the exterior of the building(s), keeping areas free of trash and debris. Completes Repair and Maintenance Program on rooms, performing routine maintenance tasks such as painting, caulking, carpet/floor cleaning, changing light bulbs, toilet seats, etc. Inspect the property to identify current and potential needs and report findings to Supervisor. Maintain the safety and security of the hotel and follow key and lock procedures. Pick up materials needed to complete assigned work projects; keep maintenance room/area clean, organized, and in a safe condition. Clean and replace vanity/bathroom lights. Assist Housekeeping GSRs in maintaining guest rooms. Maintain confidentiality of guest information and pertinent hotel data. Ability to work in non-climate-controlled conditions. Ability to exert physical effort in operating cleaning equipment and transporting housekeeping carts (up to 50lbs) as well as endure various physical movements throughout the work areas during shift. Comply with all OSHA standards. Provide special services for guests upon request. Assist in other areas of the hotel as needed, such as collecting/delivering dirty linen to laundry, assisting with laundry, or housekeeping as needed. Performing self-room inspections and accepting feedback from room quality inspections performed by inn management and trained team members. Cross-train in laundry, housekeeping, and/or front desk job functions, if possible. Performs other duties as assigned.

Qualifications:

1-2 years in a previous maintenance or customer service position preferred. Knowledge of general hand tools/equipment, lawnmowers, and landscaping tools/equipment is strongly preferred. Must maintain a professional appearance in the provided uniform with a consistently friendly attitude toward guests and staff. Must be able to easily and frequently change from one task to another and work with minimal supervision. Frequent lifting and bending are required. May be required to work nights, weekends, and/or holidays.

Working Conditions:

Because some hotels may be exterior corridor hotels, the physical environment may require the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions. The position may come into contact with pets, the employee is required to use personal protective equipment to prevent exposure to hazardous chemicals/materials. Regularly scheduled hours may include nights, weekends, and holidays. Schedules vary based on business needs.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. The employee must frequently lift or move up to 10 pounds and occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

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