Job Description

Job Description

Job Description

Description:

At Cypress Lawn Funeral Home , we have proudly served our community since 1892. Our work is grounded in respect, reverence, historical enrichment, and exceptional experiences . Every family we serve is met with compassion, professionalism, and thoughtful guidance during life’s most meaningful moments.

We are seeking a Full-Time Funeral Arranger who is bilingual in Spanish or Chinese and who brings empathy, cultural awareness, and confidence to a highly visible and impactful role. This position is ideal for someone who thrives in a service-driven environment and is passionate about supporting families with care, clarity, and dignity.

Position Overview

The Funeral Arranger plays a critical role in guiding families through the funeral and memorialization process. Working collaboratively with licensed funeral directors and cross-functional teams, this role ensures services are seamless, personalized, and aligned with Cypress Lawn’s high standards of excellence.

You will serve as a trusted guide—listening carefully, coordinating details, and ensuring each family’s expectations are not only met, but exceeded.

Key Responsibilities

• Meet with families to listen, guide, and assist in arranging personalized funeral and memorial services
• Clearly explain service and merchandise options with cultural sensitivity and professionalism
• Arrange, conduct, and assist with funeral, memorial, chapel, church, and cemetery services
• Prepare and accurately complete all documentation related to funerals, cremations, permits, death certificates, obituaries, and internal records
• Process and file Death Certificates, Interment/Cremation Permits, and required regulatory paperwork in accordance with California law
• Create, maintain, and manage complete and accurate family case files
• Coordinate service details with clergy, celebrants, cemeteries, military or fraternal organizations, and other participants
• Collaborate closely with preparation, administrative, service, and cemetery teams to ensure seamless execution
• Assist with chapel and graveside setup and breakdown, including seating, flowers, ceremonial items, and personal keepsakes
• Deliver flowers, urns, caskets, photos, and memorial items with care and discretion
• Drive funeral vehicles and assist with transportation logistics as needed
• Answer phones, respond to inquiries, and perform data entry with accuracy and timeliness
• Participate in community events and special functions that support Cypress Lawn’s mission and reputation
• Ensure full compliance with all professional, municipal, state, and federal regulations
• Represent Cypress Lawn with warmth, professionalism, and integrity at all times
• Perform other duties as assigned in support of operations and family care

Why Cypress Lawn

• A legacy organization with over 130 years of trusted service
• A culture rooted in teamwork, compassion, and excellence
• Meaningful work that truly impacts families and the community
• Opportunities for professional growth and long-term career development
• Competitive compensation and benefits (details discussed during the interview process)

Qualifications

• High School Diploma or GED required
• Fluency in Spanish or Chinese (spoken) is required ; English fluency required
• Prior experience in funeral service, hospitality, healthcare, or a professional customer-service role strongly preferred
• Excellent interpersonal skills with the ability to build trust and rapport quickly
• Strong computer proficiency and comfort with data entry and case management systems
• Ability to multitask, stay organized, and work calmly under pressure
• Deep respect for the sensitive and emotional nature of funeral service
• Confident communicator, comfortable speaking with families and groups
• Valid California driver’s license with a clean driving record
• Ability to lift at least 50 lbs and assist with physical aspects of services
• Availability to work weekends and a flexible schedule as business needs require

Work Environment & Physical Requirements

• Duties are performed in both office and service environments, including chapels, churches, and cemetery grounds
• Outdoor work may involve exposure to varying weather conditions and uneven terrain
• Regular standing, walking, bending, and light lifting are required
• Must follow all safety procedures and protocols

If you are bilingual, compassionate, detail-oriented, and seeking a career where your work truly matters, we invite you to join the Cypress Lawn team.

Apply today and help us continue a legacy of care, dignity, and exceptional service.

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