Job Description

Job Description

Job Description

POSITION OBJECTIVE

The West End Social Back Server is responsible for providing the highest quality of service and hospitality to guests in an attentive, courteous, and efficient manner. He/she is also responsible for assisting the server with receiving and delivering guests orders.

ESSENTIAL JOB FUNCTIONS

• Greet, serve, and engage with guests in a friendly, courteous, and professional manner.
• Deliver food and beverage orders accurately, anticipating guest needs and ensuring satisfaction.
• Deliver room service orders accurately, ensuring proper payment.
• Provide beverage service (coffee, tea, water, soda, lemonade, alcohol) promptly, keeping glasses filled.
• Assist with upselling menu items, beverages, and promotions to enhance the guest experience.
• Maintain knowledge of menus, daily specials, and outlet offerings.
• Perform opening, closing, and side-work duties per assigned station and checklists.
• Pre-bus and clear tables promptly; maintain clean, stocked, and organized service areas.
• Answer phones professionally and handle guest inquiries efficiently.
• Warm, approachable demeanor and commitment to providing attentive, service-oriented hospitality.
• Follow safety protocols, including knowledge of emergency procedures.
• Attend required meetings and trainings, and perform other duties as assigned by management.

EDUCATION/EXPERIENCE

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.

REQUIREMENTS

• Strong verbal and written communication skills with guests, team members, and management.
• Active listening and problem-solving abilities to address and resolve guest or employee concerns.
• Ability to multitask, prioritize tasks, and meet deadlines in a fast-paced environment.
• Demonstrated initiative and ability to anticipate guest and operational needs.
• Strong organizational skills with attention to cleanliness, efficiency, and productivity.
• Ability to apply and understand information, policies, and procedures to achieve operational goals.
• Flexibility to cross-train in other areas of hotel operations as needed.
• Professional appearance and grooming in compliance with company standards, including wearing the proper uniform and nametag.
• Consistent attendance and punctuality aligned with business needs.

PHYSICAL DEMANDS

• Flexible and long hours are sometimes required.
• Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during the entire shift.
• Must be able to maneuver throughout the dining area while carrying full trays of beverages.

WORK ENVIRONMENT

• Primary work takes place in restaurant, lounge, and room service areas with exposure to a fast-paced, guest-facing environment.
• May be required to deliver room service orders to guest rooms, including traveling outdoors in varying weather conditions.
• May be exposed to moderate noise levels, hot and cold temperatures, and food and beverage handling.

RECEIPT AND ACKNOWLEDGEMENT

I acknowledge and understand that:

• Receipt of the job description does not imply nor create a promise of employment, or an employment contract of any kind, and that my employment is at-will.
• The job description provides a general summary of the position however it is not all inclusive. I know of no limitations that would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functions.
• Job duties, tasks, work hours and work requirements may be changed at any time.
• Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules, and regulations of Aspen Meadows Resort.
• I have read and understand this job description:

Benefits for full-time employees include but are not limited to the following with an employee contribution: Medical, Dental, Vision, Short-term Disability, and Long-term Disability after 90 days of employment. Employer-provided Basic Life Insurance and Basic AD&D are provided after 90 days of employment. 401K eligibility is available to full-time employees after 90 days of employment, part-time employees can qualify to participate in a 401(k) plan after two consecutive years of working at least 500 hours . Currently, 401K Match is $0.50 on the $1.00 of an employee’s contribution up to 6%; there is a 5-year vesting period. Applications for all positions are accepted on an ongoing basis.

Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.

Job Tags

Contract work, Temporary work, Part time, Local area, Flexible hours, Shift work

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